Remote SaaS Client Success Lead

Dakota Software; Nebraska; Remote; USD 65,000 - 90,000; Full time

Job summary

Dakota Software is seeking a fully remote Client Success Manager to guide new and existing clients through SaaS implementation, adoption, and value realization. You will serve as the primary liaison, ensuring alignment with business goals and long-term retention.

You will lead onboarding, coordinate with stakeholders, craft SOWs, manage risks, and drive product adoption with clear KPIs. Strong communication, negotiation, and relationship-building skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Customer-facing role experience required.
• SaaS customer success experience preferred.
• SaaS software sales experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the single point of accountability for all client projects.
• Manage onboarding to achieve successful outcomes and value realization.
• Engage with client stakeholders to understand goals and objectives.
• Collaborate with Business Analyst to determine solutions and approach.
• Create Statements of Work (SOWs) and project plans.
• Monitor work requests and coordinate deployments to client sites.
• Resolve issues by clarifying requirements and gathering information.
• Manage project communications to stakeholders and team members.
• Identify and manage project risks to minimize impact.
• Drive early adoption with KPIs and success metrics.
• Maintain positive client relationships and educate on new features.
• Explore up-sale opportunities, expansions and renewals.
• Forecast sales projections and value of deals.
• Keep management informed of major account developments.

Skills

Customer success

SaaS

Communication

Project management

Time management

Presentation

Negotiation

Independent work

Team collaboration

Active listening

Education

Bachelor's degree in Sales/Business

Job description

Dakota Software is seeking a fully remote Client Success Manager to guide new and existing clients through SaaS implementation, adoption, and value realization. You will serve as the primary liaison, ensuring alignment with business goals and long-term retention.

You will lead onboarding, coordinate with stakeholders, craft SOWs, manage risks, and drive product adoption with clear KPIs. Strong communication, negotiation, and relationship-building skills are essential.