Remote SaaS Client Success Leader

Dakota Software; Yorktown (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager to guide new and existing clients through implementation of our software, ensuring adoption and business value.

The role is fully remote with residency in the United States; you will own client projects, coordinate with analysts, create SOWs, manage risks, and drive renewals and expansions while delivering compelling presentations to stakeholders.

Qualifications

• Bachelor's degree in Sales, Business Administration, or related field.
• Experience in a customer facing role (customer success, account management, sales or consulting).
• SaaS customer success experience preferred.

Responsibilities

• Serve as the single point of accountability for client projects and escalation.
• Onboard clients and manage projects to accelerate value realization.
• Work with Business Analyst to design solutions and project approach.
• Create Statements of Work and project plans with milestones.
• Monitor work requests and schedule deployments to client sites.
• Coordinate project communications with stakeholders and team.
• Identify and manage project risks with clients to minimize impact.
• Maintain positive client relationships and measure satisfaction; educate on new features.
• Explore up-sell opportunities from existing relationships.
• Update management on major account developments.
• Demonstrate time-management and prioritization to meet deadlines.
• Deliver high-quality presentations.

Skills

Project management

Stakeholder comms

Client relationship mgmt

Time management

Presentation skills

Upselling

SaaS experience

Cross-functional collaboration

Education

Bachelor's degree in Sales, Business Administration, or related field

Job description

Dakota Software is seeking a Client Success Manager to guide new and existing clients through implementation of our software, ensuring adoption and business value.

The role is fully remote with residency in the United States; you will own client projects, coordinate with analysts, create SOWs, manage risks, and drive renewals and expansions while delivering compelling presentations to stakeholders.