Remote SaaS Client Success Manager: Onboarding & Growth

Dakota Software; Michigan; Remoto; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Dakota Software is seeking a Client Success Manager, fully remote in the United States. You will guide new and existing clients through implementation, drive adoption, and ensure ongoing business value to retain customers.

You will own client projects, manage onboarding, engage stakeholders, craft SOWs, forecast deals, and identify expansion opportunities. Strong communication and SaaS sales experience are essential.

Competenze

• Bachelor's degree in Sales, Business Administration, or related field; or equivalent experience.
• Experience in a customer facing role, such as customer success, account management, sales or consulting.
• Experience in Customer Success in a SaaS business preferred.
• SaaS software sales experience preferred.
• Ability to communicate effectively in both oral and written form.
• Skilled in identifying needs and solutions to problems.
• Ability to process information logically.
• Skilled in time-management and prioritization to meet close deadlines.

Mansioni

• Act as the single point of accountability for all aspects of client projects.
• Project manage client onboarding to successful outcomes, accelerating value.
• Engage with client stakeholders to understand the client's business goals and objectives.
• Collaborate with the Business Analyst to determine a solution to client request and project approach.
• Create Statements of Work (SOWs) and project plans with milestones.
• Monitor and facilitate the completion of work requests and schedule deployments at client sites.
• Resolve issues and roadblocks by facilitating communication and clarifying requirements.
• Manage and facilitate project communications to stakeholders and project team members.
• Identify and manage project risks and work with clients to minimize impact.
• Drive early adoption, setting KPIs and success metrics.
• Maintain relationships and measure customer satisfaction; educate on new features.
• Mine current relationships for up-sale possibilities, expansions and renewals.
• Accurately forecast sales projections and the value of deals.
• Keep management apprised of developments in major accounts.

Conoscenze

Client mgmt

SaaS sales

Communication

Time management

Presentations

Negotiation

Team collaboration

Problem solving

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Dakota Software is seeking a Client Success Manager, fully remote in the United States. You will guide new and existing clients through implementation, drive adoption, and ensure ongoing business value to retain customers.

You will own client projects, manage onboarding, engage stakeholders, craft SOWs, forecast deals, and identify expansion opportunities. Strong communication and SaaS sales experience are essential.