Remote SaaS Billing & Collections Specialist

Foundant; California; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Lifestyle reimbursements

Mindfulness and fitness programs

Flexible PTO

Job summary

Foundant is seeking a Billing & Collections Specialist to maintain healthy cash flow by managing the billing-to-cash cycle for a portfolio of customer accounts. You’ll bill approved orders, apply payments, and pursue past-due balances while collaborating with Customer Success, Sales, and Support to ensure timely payments.

The role requires 3+ years in AR/collections for SaaS, ERP experience (NetSuite, Sage Intacct, or Great Plains), and strong communication skills.

Qualifications

• At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing.
• Experience with an ERP system like NetSuite, Sage Intacct, or Great Plains.
• Track record of identifying the root cause of a recurring billing or collections problem and fixing it.
• Strong written and verbal communication skills, including comfort having firm but professional conversations about overdue balances.
• Solid attention to detail and accuracy with numbers.
• Ability to manage a high volume of accounts (hundreds per month) and shifting priorities.
• Preferred: Experience with NetSuite or Salesforce; collections automation tools.

Responsibilities

• Review and invoice all approved sales orders in NetSuite accurately and on schedule.
• Apply incoming client payments promptly and accurately.
• Research and resolve billing disputes, short-pays, and unapplied cash, working with internal teams as needed.
• Contact customers by phone and email to collect past-due balances and secure payment commitments.
• Own every past-due account in your portfolio through resolution or escalation, reviewing AR aging daily to prioritize by balance, age, and risk.
• Document all collection activity and customer communications in the AR ticketing system.
• Escalate high-risk accounts, such as those nearing suspension per our collections policy, to the Billing & Collections Manager with a clear summary and recommendation.
• Support month-end close by reconciling AR aging to the trial balance.
• Track down the correct billing contact when invoices aren't reaching the customer, partnering with Sales and Customer Success.
• Perform other ad hoc tasks/projects related to your role as directed by the Billing & Collections Manager and/or Global Controller.

Skills

Accounts receivable

Billing

SaaS / subscription billing

Customer communication

Attention to detail

High volume accounts management

ERP experience

Education

High school diploma or equivalent

Tools

NetSuite

Sage Intacct

Great Plains

Salesforce

Job description

Foundant is seeking a Billing & Collections Specialist to maintain healthy cash flow by managing the billing-to-cash cycle for a portfolio of customer accounts. You’ll bill approved orders, apply payments, and pursue past-due balances while collaborating with Customer Success, Sales, and Support to ensure timely payments.

The role requires 3+ years in AR/collections for SaaS, ERP experience (NetSuite, Sage Intacct, or Great Plains), and strong communication skills.