Remote Billing & Collections Pro — SaaS Leader

CommandLink, LLC; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous Medical, Dental, and Vision

Flexible time off

401k

Room to grow

Free DoorDash lunches

Employee referral bonuses

Job summary

CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. You will work closely with the Senior Billing Manager, finance, and operations to manage billing, collections, and accounts receivable activities, ensuring a seamless billing experience for customers and maintaining financial health.

Ideal candidates have 3–5 years in billing/collections, experience with NetSuite, and strong Excel skills.

Qualifications

• Associate degree in Finance or Accounting or 3–5 years billing/collections experience.
• Experience with billing systems such as NetSuite or similar platforms.
• Familiar with credit reporting and risk tools (Creditsafe or Dun & Bradstreet).
• Proficient in Microsoft Excel and data analysis.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Manage billing email inbox and respond to customer inquiries and change requests.
• Process and post paper checks, deposits, and electronic payments.
• Manage service disconnects, billing cases, and collections within the CommandLink platform.
• Monitor overdue accounts and perform proactive collection calls as needed.
• Apply credit risk data from Creditsafe and D&B to collections decisions.
• Coordinate with outside collection agencies and legal teams as needed.
• Leverage AI tools to automate billing workflows and improve case documentation.
• Track and report on customer billing, cases, and payment activity.
• Document billing/collections processes to support training and scalability.

Skills

Billing & Collections

Microsoft Excel

AI tools (Claude)

Excellent communication

Time management

Attention to detail

Team player

Education

Associate’s degree in Finance/Accounting

3–5 years billing & collections experience

Tools

NetSuite

Job description

CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. You will work closely with the Senior Billing Manager, finance, and operations to manage billing, collections, and accounts receivable activities, ensuring a seamless billing experience for customers and maintaining financial health.

Ideal candidates have 3–5 years in billing/collections, experience with NetSuite, and strong Excel skills.