SaaS Billing & Collections Specialist (Remote)

Foundant; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Flexible PTO

Lifestyle reimbursements

Mindfulness and fitness initiatives

Job summary

Foundant is seeking a Billing & Collections Specialist to keep our cash flow healthy by managing the billing-to-cash cycle for a portfolio of customer accounts. You’ll review and bill approved sales orders, apply client payments, and resolve billing questions to ensure timely payments.

You’ll collaborate with Customer Success, Sales, and Support, escalate high-risk accounts, and support month-end close by reconciling AR aging, while maintaining strong relationships with customers and internal

Qualifications

• 3+ years in accounts receivable, collections, or billing, including SaaS or subscription billing.
• Experience with ERP systems such as NetSuite, Sage Intacct, or Great Plains.
• Ability to identify root causes of recurring billing or collections issues and fix them.

Responsibilities

• Review and invoice all approved sales orders in NetSuite on schedule.
• Apply incoming client payments promptly and accurately.
• Research and resolve billing disputes, short-pays, and unapplied cash with internal teams.
• Contact customers by phone and email to collect past-due balances and secure payment commitments.
• Manage past-due accounts, prioritizing by balance, age, and risk; escalate when needed.
• Document all collection activity and customer communications in the AR system.
• Support month-end close by reconciling AR aging to the trial balance.

Skills

Accounts Receivable

Billing

SaaS Billing

NetSuite

Sage Intacct

Great Plains

Communication

Detail Oriented

High Volume

Education

High school diploma

Tools

NetSuite

Sage Intacct

Great Plains

Salesforce

Job description

Foundant is seeking a Billing & Collections Specialist to keep our cash flow healthy by managing the billing-to-cash cycle for a portfolio of customer accounts. You’ll review and bill approved sales orders, apply client payments, and resolve billing questions to ensure timely payments.

You’ll collaborate with Customer Success, Sales, and Support, escalate high-risk accounts, and support month-end close by reconciling AR aging, while maintaining strong relationships with customers and internal