Remote SaaS Activation Specialist

OnBoard; Indianapolis (IN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote work with equipment

Medical, dental, and vision plans

401K with company match

PTO/Holidays

Job summary

OnBoard seeks an Activation Consultant to deliver structured, low-complexity onboarding for large customers, ensuring successful setup, configuration, and value realization with standardized practices and effective training for admins and end users.

You'll coordinate across Customer Success, Sales, and internal teams, guiding product setup, adoption, and change management while maintaining scalability and a strong customer experience.

Qualifications

• Bachelor’s degree in business or related field.
• 2–4 years of experience in SaaS onboarding, implementation, customer success, consulting, training or technical enablement.
• Experience with structured, repeatable onboarding processes in B2B SaaS.
• Strong project management skills with timelines, stakeholders, and deliverables.
• Excellent written, verbal, and presentation skills; comfortable leading customer-facing training sessions.
• Ability to translate customer needs into practical product configurations without custom development.
• Highly organized, proactive, and comfortable working with multiple customers simultaneously.
• Experience with large or complex organizations, especially with multiple admins or user groups.

Responsibilities

• Lead end-to-end onboarding for new OnBoard customers with low-complexity implementations.
• Configure the OnBoard platform based on customer requirements and best practices.
• Deliver admin and end-user training for successful launch.
• Guide customers through product setup, workflows, and adoption with an enablement-first approach.
• Own onboarding project plans, timelines, milestones, and success criteria.
• Coordinate activities across customer stakeholders and internal teams.
• Manage multiple onboarding engagements with quality and predictable outcomes.
• Identify risks to timelines or adoption and take action to keep onboarding on track.
• Partner with Customer Success Managers and Sales to align onboarding goals with long-term outcomes.
• Serve as a trusted onboarding advisor guiding customers through change management during activation.
• Facilitate onboarding touchpoints, status updates, and milestone reviews with customer teams.

Skills

SaaS onboarding

Project management

Training delivery

Customer success

Cross-functional collaboration

CRM proficiency

Communication

Requirements translation

Education

Bachelor’s degree in business or related field

Tools

Salesforce

ChurnZero

Gong

Notion

ChatGPT

Job description

OnBoard seeks an Activation Consultant to deliver structured, low-complexity onboarding for large customers, ensuring successful setup, configuration, and value realization with standardized practices and effective training for admins and end users.

You'll coordinate across Customer Success, Sales, and internal teams, guiding product setup, adoption, and change management while maintaining scalability and a strong customer experience.