Remote SaaS Onboarding Specialist

Housecall Pro; United States; Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid holidays

Flexible time off

Culture of innovation

Descrizione del lavoro

Housecall Pro is hiring an Onboarding Specialist to guide service professionals through activation and early adoption on our platform. You will be the primary contact during the critical post-enrollment window, ensuring a smooth transition from sales to onboarding and demonstrating clear value.

We value empathy, problem-solving, and strong communication as you help Pros realize the benefits of our tools. Join a team dedicated to improving lives and delivering exceptional customer experiences

Competenze

• 1-3+ years experience in full-time customer success, implementation or sales.
• Bachelor’s degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 9am-6pm PST
• Advanced English proficiency

Mansioni

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and resell the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approachIdentify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Conoscenze

Customer success

Onboarding

Relationship building

Formazione

Bachelor’s degree or equivalent experience

Descrizione del lavoro

Housecall Pro is hiring an Onboarding Specialist to guide service professionals through activation and early adoption on our platform. You will be the primary contact during the critical post-enrollment window, ensuring a smooth transition from sales to onboarding and demonstrating clear value.

We value empathy, problem-solving, and strong communication as you help Pros realize the benefits of our tools. Join a team dedicated to improving lives and delivering exceptional customer experiences