Remote SaaS Onboarding Lead - Multi-Product Activation

Logoslabs; San Francisco (CA); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Flexible Paid Time Off (and Public HOL

Health Care Plan (Medical, Dental &amp

Retirement Plan (Company Sponsored 401

Life Insurance

Family Leave (Maternity, Paternity)

Work From Home Stipend

Wellness Stipend

Résumé du poste

PushPress is hiring an Onboarding Specialist to be the first human connection after signup, guiding customers across gym management, CRM, and marketing automation. You’ll onboard single or multiple products, manage setup sequencing, and ensure a smooth path to Time to First Value with strong product knowledge and clear communication.

You’ll own onboarding from kickoff to launch, coordinating across product suites, and adapting to changing priorities to reduce early churn and build customer

Qualifications

• Two+ years of experience in SaaS onboarding or client-facing roles.
• Experience leading onboarding, implementation, or setup projects in a SaaS environment.
• Comfort delivering onboarding via video, screen share, and live troubleshooting sessions.
• Strong project management with consistent follow-up and milestone ownership.
• Clear, confident communication with ability to explain technical concepts simply.

Responsabilités

• Guide new clients through setup of PushPress products, including configurations, integrations, and workflows.
• Deliver onboarding through a mix of one-on-one calls and Intercom-based support.
• Educate clients on workflows aligned to their business goals and operating model.
• Track onboarding progress and proactively follow up to remove blockers.
• Collaborate with Support and Operations to identify and close onboarding gaps.
• Review and update Help Docs and training material to improve onboarding clarity.
• Identify early churn signals and escalate risks to Support or Operations.
• Provide how-to guidance via chat for onboarding customers.
• Develop deep product expertise across the PushPress platform and stay current on releases and best practices.
• Lead scaled onboarding programs and own early churn mitigation strategies.

Connaissances

Product mastery

Accountability

Ownership mindset

Continuous learning

Outils

Intercom

HubSpot

Zoom

Slack

Google Workspace

Description du poste

PushPress is hiring an Onboarding Specialist to be the first human connection after signup, guiding customers across gym management, CRM, and marketing automation. You’ll onboard single or multiple products, manage setup sequencing, and ensure a smooth path to Time to First Value with strong product knowledge and clear communication.

You’ll own onboarding from kickoff to launch, coordinating across product suites, and adapting to changing priorities to reduce early churn and build customer