Direct Sales Account Growth Lead (Remote)

Hivemind Capital Partners LLC; Northern (KY); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off: Flexible vacation time

10 company holidays

Comprehensive health plans

Disability, life insurance, and FSA

Parental Leave

401(k) with pre-tax contributions

Job summary

Napster Corp is seeking an Account Manager, Direct Sales to own post-go-live relationships with enterprise clients in Europe and the USA. This remote role reports to the Head of Account Management and focuses on adoption, retention, and expansion across an assigned book of business.

The successful candidate will drive early adoption, monitor health and usage, and partner with Solutions Engineering, Professional Services, and Customer Support to ensure long-term growth and customer success.

Qualifications

• 5+ years in Account Management, Customer Success, or Client Partnerships within enterprise software or SaaS.
• Proven track record of renewal and expansion across a portfolio.
• Strong understanding of adoption, usage, and account-health metrics, and how to act on them to prevent churn.
• Experience working cross-functionally with technical delivery teams (implementation, engineering, or professional services).

Responsibilities

• Own the primary relationship with each client's key stakeholders after handoff from Professional Services.
• Drive early adoption in the first 2–4 weeks post-launch, tracking usage and resolving onboarding friction.
• Own renewal timelines and surface expansion opportunities with full context for Sales.

Skills

Account Management

Customer Success

Relationship Building

Cross-functional Collaboration

Stakeholder Management

Job description

Napster Corp is seeking an Account Manager, Direct Sales to own post-go-live relationships with enterprise clients in Europe and the USA. This remote role reports to the Head of Account Management and focuses on adoption, retention, and expansion across an assigned book of business.

The successful candidate will drive early adoption, monitor health and usage, and partner with Solutions Engineering, Professional Services, and Customer Support to ensure long-term growth and customer success.