Remote SaaS Account Manager: Growth & Adoption

Intertek USA; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Intertek USA is seeking an Account Manager to join the Alchemy team in a remote role. You will manage post-sale relationships with medium to large accounts, guiding adoption of SaaS solutions and serving as client liaison throughout the lifecycle.

Responsibilities include executive business reviews, driving value realization, and identifying opportunities for growth within accounts. Travel up to 25% as needed; remote work from the United States.

Qualifications

• Bachelor's degree or 4+ years in account management with renewal/upsell responsibilities.
• Ability to analyze usage data, KPIs and health indicators to identify opportunities and translate into actions.
• Proven ability to build and maintain relationships with multiple stakeholders.
• Ability to explain complex technical concepts in business terms.
• Excellent communication and presentation skills at all levels, including C-suite.
• Proven track record of driving revenue growth through upsell opportunities.
• Ability to work autonomously under pressure.
• Willingness to travel up to 25%.
• This is a remote position; applicants must reside in and be able to work in the United States.

Responsibilities

• Manage a portfolio of customer accounts, delivering proactive guidance and value realization.
• Demonstrate SaaS platform understanding and guide adoption across multiple accounts.
• Translate business requirements into product recommendations and collaborate with cross-functional teams.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Build customer champions and advocate for Intertek Alchemy solutions.
• Leverage health data and adoption metrics to identify risks and drive retention.
• Identify opportunities for expansion and upsell within assigned accounts.
• Assist with implementation and handle escalated account issues.
• Partner with internal resources to proactively address opportunities or barriers.

Skills

Account Management

Customer Success

Client Relations

Data analysis

Communication

Upsell

Autonomy

Travel 25%

Education

Bachelor's degree

Job description

Intertek USA is seeking an Account Manager to join the Alchemy team in a remote role. You will manage post-sale relationships with medium to large accounts, guiding adoption of SaaS solutions and serving as client liaison throughout the lifecycle.

Responsibilities include executive business reviews, driving value realization, and identifying opportunities for growth within accounts. Travel up to 25% as needed; remote work from the United States.