Remote SaaS Account Manager for SMB Growth

OneLocal; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

OneLocal, a fully remote team, is seeking an Account Manager to manage 100+ local businesses and drive client growth. This role is contract-based, remote, and aligned with Eastern time zone operations.

You will lead performance reviews, collaborate with various experts, and proactively solve challenges to ensure client success at scale. The ideal candidate has 2+ years of SaaS client-facing experience, strong communication skills, and a proven ability to foster long-term partnerships in a

Qualifications

• 2+ years of experience as a Client Success Manager or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup.
• Experience handling a high volume of SMB clients.
• Customer-centric mindset with a track record of driving client growth.
• Strong verbal and written communication and ability to build long-term partnerships.
• Ability to thrive in a fast-paced, remote environment.
• Familiarity with CRM platforms, ideally Salesforce.

Responsibilities

• Manage a portfolio of 100+ local businesses and drive retention.
• Lead strategic business reviews with clients to demonstrate ROI.
• Collaborate with Account Executives, Implementation Specialists, and Marketing Strategists to ensure seamless handoffs and expert execution.
• Identify churn risks and proactively resolve potential issues.
• Ensure clients maximize use of the OneLocal platform and become long-term advocates.

Skills

Client relationship management

SaaS experience

High-volume portfolio management

Communication skills

Problem-solving

Adaptability

Tools

Salesforce

Job description

OneLocal, a fully remote team, is seeking an Account Manager to manage 100+ local businesses and drive client growth. This role is contract-based, remote, and aligned with Eastern time zone operations.

You will lead performance reviews, collaborate with various experts, and proactively solve challenges to ensure client success at scale. The ideal candidate has 2+ years of SaaS client-facing experience, strong communication skills, and a proven ability to foster long-term partnerships in a