Remote SaaS Account Manager | Client Success

NEXGEN Asset Management; Sacramento (CA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

PTO 15 days/year

Paid Sick Leave 40 hours/year

401(k) plan with 4% match

Health Insurance

Dog-friendly culture

Job summary

NEXGEN Asset Management is hiring a Client Account Manager to nurture relationships with our SaaS clients and maximize value from our software. This remote-friendly role can be done from anywhere in the US or from our Sacramento, CA office.

You will lead client success initiatives, monitor usage and KPIs, and collaborate with internal teams to deliver exceptional service and outcomes for customers in a fast-paced, tech-forward environment.

Qualifications

• 1-5 years of experience in client support or account management roles, preferably with SaaS software.
• Strong technical aptitude with the ability to understand, explain, and demo complex workflows and software features.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Previous experience supporting SaaS software is highly desirable.
• Strong ability to collaborate with internal teams and serve as the client’s primary point of contact.
• Proactive personality with a passion for delivering exceptional customer service.

Responsibilities

• Build and maintain strong relationships with key client accounts, serving as the primary contact.
• Proactively monitor client engagement and usage to maximize value.
• Provide technical assistance and guidance on setup, configuration, and troubleshooting.
• Track client performance and KPIs; drive retention and account growth.
• Develop strategic account plans and quarterly business reviews with clients.

Skills

Client support

Account management

SaaS experience

Technical aptitude

Communication

Problem solving

Collaboration

Customer focus

Job description

NEXGEN Asset Management is hiring a Client Account Manager to nurture relationships with our SaaS clients and maximize value from our software. This remote-friendly role can be done from anywhere in the US or from our Sacramento, CA office.

You will lead client success initiatives, monitor usage and KPIs, and collaborate with internal teams to deliver exceptional service and outcomes for customers in a fast-paced, tech-forward environment.