Remote RV Customer Support Agent | Flexible Schedule

Camping World Holdings, Inc.; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On-the job training

Medical, dental, vision

Job summary

Camping World Holdings, Inc. seeks a Customer Service Agent for its growing team. This role handles heavy inbound calls related to RV use and service, documenting concerns and guiding customers to resolutions.

The position emphasizes high-quality service and professionalism in every interaction. Training will be onsite in Lincolnshire, IL, with ongoing remote work thereafter. The role requires a high school diploma or equivalent, 2–4 years of customer service experience, and strong computer

Qualifications

• High school diploma or working towards diploma, GED or equivalent is required.
• 2 to 4 years of experience with customer service or complaint resolution preferred.
• Bilingual abilities are a plus.

Responsibilities

• Handle intake of customer complaints, log accurate records, and route calls.
• Listen carefully to understand the full scope of an issue or concern.
• Maintain professionalism expected by customers and members.
• Provide exemplary customer service on every engagement.
• Work remotely full-time (40 hours/week) with a schedule including evenings and weekends; training is onsite for one week in Lincolnshire, IL.

Skills

Customer service experience

CRM experience

Microsoft Office

Salesforce

Typing speed 45–50 WPM

English proficiency

Bilingual (plus)

Education

High school diploma or equivalent

Job description

Camping World Holdings, Inc. seeks a Customer Service Agent for its growing team. This role handles heavy inbound calls related to RV use and service, documenting concerns and guiding customers to resolutions.

The position emphasizes high-quality service and professionalism in every interaction. Training will be onsite in Lincolnshire, IL, with ongoing remote work thereafter. The role requires a high school diploma or equivalent, 2–4 years of customer service experience, and strong computer