Hybrid Customer Service Agent (RV & Outdoors)

Camping World; Island Lake (IL); Hybride; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job Training

Medical Insurance

Dental Insurance

Vision Insurance

Résumé du poste

Camping World is seeking a Customer Service Agent to join our Call Center team in Island Lake, IL. The hybrid role handles inbound calls about RV use and service, documenting concerns and guiding customers to resolutions while delivering first-rate service.

Responsibilities include logging complaints, listening to understand issues, routing calls, and maintaining professionalism. Training begins onsite in Lincolnshire, IL for one week; hours include evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of customer service or complaint resolution experience preferred.
• WPM 45–50.
• Experience with Salesforce or other CRM systems preferred.
• Fluent English communication required.
• Willingness to work flexible schedule (evenings/weekends).

Responsabilités

• Handle intake of customer complaints and log accurate records; route calls accordingly.
• Listen to understand full scope of issues and resolve or escalate.
• Maintain professionalism in all customer interactions.
• Provide exemplary customer service on every engagement.
• Work a hybrid schedule; one week onsite training at Lincolnshire, IL.

Connaissances

Customer service

Active listening

Verbal and written communication

WPM 45-50

Flexible schedule

English proficiency

Formation

High school diploma

Outils

Salesforce

Windows & MS Office

Description du poste

Camping World is seeking a Customer Service Agent to join our Call Center team in Island Lake, IL. The hybrid role handles inbound calls about RV use and service, documenting concerns and guiding customers to resolutions while delivering first-rate service.

Responsibilities include logging complaints, listening to understand issues, routing calls, and maintaining professionalism. Training begins onsite in Lincolnshire, IL for one week; hours include evenings, weekends, and holidays as needed.