Customer Service Agent (Hybrid)

Camping World; Island Lake (IL); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job Training

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Camping World is seeking a Customer Service Agent to join our Call Center team in Island Lake, IL. The hybrid role handles inbound calls about RV use and service, documenting concerns and guiding customers to resolutions while delivering first-rate service.

Responsibilities include logging complaints, listening to understand issues, routing calls, and maintaining professionalism. Training begins onsite in Lincolnshire, IL for one week; hours include evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of customer service or complaint resolution experience preferred.
• WPM 45–50.
• Experience with Salesforce or other CRM systems preferred.
• Fluent English communication required.
• Willingness to work flexible schedule (evenings/weekends).

Responsibilities

• Handle intake of customer complaints and log accurate records; route calls accordingly.
• Listen to understand full scope of issues and resolve or escalate.
• Maintain professionalism in all customer interactions.
• Provide exemplary customer service on every engagement.
• Work a hybrid schedule; one week onsite training at Lincolnshire, IL.

Skills

Customer service

Active listening

Verbal and written communication

WPM 45-50

Flexible schedule

English proficiency

Education

High school diploma

Tools

Salesforce

Windows & MS Office

Job description

Camping World is seeking a Customer Service Agent for our growing team.

THIS ROLE IS HYBRID - must be able to work in office in Island Lake, IL.

This customer service agent for Call Center position will handle heavy inbound calls relating to RV use and service.

This position is to understand and document the customers concerns and help find a resolution. Providing a high level of customer service is the primary function of this role. At times it can be challenging, that's exactly why we are looking for an all-star that's up for this challenge! ...and the rewards that come with it!

What You'll Do

• You are responsible for the intake of customer complaints, logging accurate records of conversations, and appropriately routing customer calls that come into the organization through inbound call center
• You are good listener and seek to understand the full scope of a customer's issue, challenge, or concern
• You are tough enough to maintain the level of professionalism our customers and members deserve
• Provide exemplary customer service on every customer engagement
• This fully remote, full-time (40 hour per week) position allows you to work a flexible schedule to include evenings and weekends. Hours of operation are Monday -- Friday, 8:00am -- 8:00pm and weekends 9:00am -- 6:00pm.
• One week, onsite, training required at our Lincolnshire, IL office upon start date.

What You'll Need To Have For The Role

• High school diploma or working towards diploma, GED or equivalent is required
• 2 to 4 years of experience with customer service or complaint resolution preferred
• Bilingual abilities are a plus
• Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products; ability to learn new software as needed
• Minimum of 45-50WPM
• Experience working in Salesforce or other enterprise level CRM systems preferred
• Have a passion for the outdoors with personal experience and proven knowledge participating in outside activities like RVing, Camping, etc
• Proven ability to engage customers and deliver unparalleled customer service every day; possess a positive, can-do attitude and enjoy connecting and interacting with customers
• Ability to communicate, both verbally and written, clearly and concisely in English is required
• Must be willing to work a flexible schedule based on business needs, including evenings, weekends and holidays as needed

This position has an hourly rate between $18-21 per hour.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range

$16.65-$20.00 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.