RV Call Center Technician

FreedomRoads, LLC; Lincolnshire (IL); Remote; USD 33,000 - 40,000; Full time

Job summary

Camping World is seeking an experienced Service Technician for a fully remote, full-time role. You will diagnose and troubleshoot RV systems from a home office, guiding members with clear instructions and coordinating with repair facilities when required.

The ideal candidate has 3–5 years of RV service experience, strong knowledge of RVIA plumbing, HVAC, electrical, and LP systems, and proficiency with CRM and VoIP tools to support customers remotely.

Qualifications

• Minimum of 3–5 years of hands-on RV Service Technician experience.
• Deep knowledge of RVIA standards in plumbing, HVAC, electrical, and LP systems.
• Ability to translate technical concepts into user-friendly guidance.

Responsibilities

• Provide real-time troubleshooting for RV accessories and mechanical issues via remote support.
• Distribute diagrams, manuals, and step-by-step instructions to guide members through repairs.
• Coordinate with authorized RV repair facilities or Roadside Assistance when needed.
• Maintain detailed case records and follow up to ensure complete issue resolution.
• Assist dealership technicians with complex system questions to improve repair efficiency.

Skills

RV Service Experience

Remote Diagnostics

Electrical Systems

HVAC Systems

Plumbing Systems

Education

High School Diploma or Equivalent

RVIA/RVTI Certification (preferred)

Tools

CRM Software

VoIP

Job description

Location: Fully Remote / Work-from-Home Type: Hourly, Full-Time

Position Overview

Camping World is seeking an experienced Service Technician to join our growing team in a fully virtual capacity. We are looking for a diagnostic expert with advanced knowledge of Recreational Vehicle (RV) coach systems to provide high-level technical support from a home-office environment. In this role, you will act as a critical lifeline for our Good Sam Elite Members, Roadside Assistance customers, and Internal Dealership Technicians. You will leverage your deep mechanical, plumbing, HVAC, and electrical expertise to troubleshoot issues remotely, ensuring our members stay on the road and enjoy the RV lifestyle.

Essential Job Functions

• Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.
• Technical Instruction: Distribute technical diagrams, manuals, and step-by-step instructions via text or email to guide members through field repairs.
• Service Coordination: Discern when a repair cannot be completed over the phone and facilitate seamless connections to authorized RV repair facilities or Roadside Assistance.
• Case Management: Perform proactive customer follow-ups to ensure technical issues are fully resolved and maintain detailed records of all consultations.
• Internal Mentorship: Assist internal dealership technicians with complex system questions to improve repair efficiency across the network.
• Continuous Improvement: Perform other miscellaneous duties and provide feedback on recurring technical issues to help improve our support resources.

Essential Job Skills

• Technical Mastery: Minimum of 3-5 years of hands-on RV Service Technician experience. Deep knowledge of RVIA standards in plumbing, HVAC, electrical, and LP systems is required.
• Instructional Communication: Exceptional verbal and written communication skills, with the ability to translate complex mechanical concepts into easy-to-follow instructions for non-technical users.
• Remote Proficiency: Strong computer literacy and the ability to navigate CRM software, VoIP phone systems, and digital technical databases simultaneously.
• Critical Thinking: Highly developed spatial reasoning skills—the ability to "visualize" and diagnose a mechanical issue without being physically present.
• Organizational Excellence: Self-motivated with strong follow-up skills and the ability to manage a high volume of technical inquiries independently.

Education & Certification

High School diploma or equivalent required. RVIA/RVTI Certification is highly preferred; however, Camping World will pay to certify qualified individuals who are not yet certified.

Work-from-Home Requirements

A dedicated, quiet professional workspace free from distractions.

High-speed, reliable internet connection suitable for high-quality voice and data transmission.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range: $24.22-$29.08 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service‑member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long‑term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long‑term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.