Remote Robotics Deployment Specialist

Rockwell Automation; Northern (KY); Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance including Medical, &

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure successful AMR deployments and long-term stability. You will work in customer environments, troubleshoot, validate systems, and support go-lives to maximize uptime.

This remote-based role requires travel across the US and Canada, with on-site support at key deployment sites as needed and collaboration with cross-functional teams to deliver results.

Qualifications

• High school diploma or GED required.
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel across the U.S. and Canada (60-70% of the time).
• Valid, unrestricted driver's license.
• Associate's degree in Electrical Engineering Technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field.
• 2+ years of related experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Skills

Troubleshooting

Electrical troubleshooting

Linux basics

Networking basics

AMR/AGV integration

Client training

On-site support

Education

Associate's degree in Electrical Engineering Technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field

Tools

Linux (Ubuntu)

Networking

AMR/AGV integration tools

Job description

Rockwell Automation is seeking a Deployment Support Technician to partner with Project Management, Systems Engineering, and Operations to ensure successful AMR deployments and long-term stability. You will work in customer environments, troubleshoot, validate systems, and support go-lives to maximize uptime.

This remote-based role requires travel across the US and Canada, with on-site support at key deployment sites as needed and collaboration with cross-functional teams to deliver results.