Deployment Support Technician- Robotics

Rockwell Automation; Nashville (TN); Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance including Medical, Rx

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Deployment Support Technician to join our Professional Services team in the Nashville area. This hands-on role covers on-site deployment, go-live support, and post-deployment optimization for AMR systems, with remote work when not onsite.

Expect to travel 50-60% across the US and Canada, supporting system validation, user training, and postdeployment stability. Flexibility for varying shifts and after-hours work is required.

Qualifications

• High school diploma or GED required.
• Associates degree in relevant field preferred (Electrical/Industrial Automation).
• 2+ years in technical field service, industrial automation, IT/OT, or robotics.
• Hands-on troubleshooting, electrical/mechanical skills, and training experience.

Responsibilities

• On-site commissioning and integration of systems, including hardware checks and network setup.
• Complete acceptance testing and document results before go-live.
• Troubleshoot real-time deployment issues, review logs, and escalate to engineering when needed.
• Perform preventative maintenance, minor repairs, and retrofits on AMRs.
• Deliver training to customer personnel on system operations and maintenance.

Skills

Linux basics

AMR/AGV systems

Field service

Client training

Networking basics

Education

High school diploma or GED

Associate degree

Tools

Ubuntu

Job description

Nashville, Tennessee, United States
Dallas, Texas, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Deployment Support Technician is a handson, onsite technical role within the Professional Services organization. You will partner with Project Management, Systems Engineering and the broader professional services organization to deliver value to end-users, channel partners, and OTTO.

Technicians will support system deployment, golive execution, post-deployment optimizations, and postdeployment stability for complex autonomous mobile robotics (AMR) systems. You will work directly on customer production floors, responding to issues, performing technical troubleshooting, validating system functionality, and supporting user training to ensure smooth and reliable operation. We ask that you have flexibility to work varying shifts, long hours, nights, and weekends to meet the operational needs of customer facilities.

Your goal is to provide customer certainty and confidence by supporting deployed systems and minimizing production downtime. You will work with OTTO Motors' production, engineering, and operations teams, who will provide the support and collaboration needed to streamline your work in the field. When not at a customer site, this role will work remotely out of the Nashville area.

Primary Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Essential Qualifications

• High school diploma or GED required.
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel across the U.S. and Canada (50-60% of the time).
• Valid, unrestricted driver's license.

Preferred Qualifications

• Associates Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or related field.
• 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline.
• Hands-on mechanical and electrical troubleshooting skills.
• Basic familiarity with Linux (Ubuntu).
• Working knowledge of networking concepts, including Ethernet, WiFi, IP addressing, and general connectivity troubleshooting.
• Experience with AMR/AGV systems integration.
• Experience working directly with clients and endusers in operational environments.
• Experience training users on automated equipment or software.

What We Offer

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Remote

#LI-DM1

For this role, the Base Salary Compensation is from $50,960.00 - 76,440.00 USD with an annual target bonus of 4% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].