Remote Robotic Surgical Systems Specialist

Medtronic plc; United States; Hybrid; USD 34.000 - 88.000; Vollzeit

Zusammenfassung

Medtronic plc is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 platform across the EMEA region. The role emphasizes clear communication with healthcare professionals, SUS, and FSEs, and requires strong analytical and problem-solving skills.

The ideal candidate has an engineering background (biomedical/electrical/mechanical), 2–4+ years of experience, and fluency in Portuguese, English, and Italian.

Qualifikationen

• Bachelor's or Master's degree in engineering with relevant experience; advanced degree or medical degree acceptable.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in capital equipment environment.
• Highly organized, able to multi-task and prioritize.

Aufgaben

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS, and FSE.
• Drive escalation process and coordinate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own continuous improvement projects and ensure documentation is complete.

Kenntnisse

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Ausbildung

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Jobbeschreibung

Medtronic plc is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 platform across the EMEA region. The role emphasizes clear communication with healthcare professionals, SUS, and FSEs, and requires strong analytical and problem-solving skills.

The ideal candidate has an engineering background (biomedical/electrical/mechanical), 2–4+ years of experience, and fluency in Portuguese, English, and Italian.