Field Service Engineer (4+ years)

Medtronic; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

Medtronic is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. The role requires serving as the primary technical partner for healthcare customers, handling installation, maintenance, repair, and on-site training to ensure system reliability in clinical environments.

Remote, customer-facing position with up to 75% travel within a defined US territory. Strong communication skills in English and prior field service experience are essential for success.

Qualifications

• High School Diploma or equivalent with 4+ years in clinical field service or medical device service.
• Experience installing, maintaining, diagnosing, and repairing complex equipment or integrated systems.
• Experience supporting customers in a field-based technical service environment.

Responsibilities

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Skills

Field service experience

Electrical troubleshooting

Customer communication

Travel readiness

Technical training

Education

High School Diploma or equivalent

Bachelor's degree (Bioengineering/Engineering/Technology)

Tools

Medical devices maintenance tools

Robotics/automation experience

Job description

We anticipate the application window for this opening will close on - 20 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Careers that Change Lives

We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

As a Field Service Engineer (FSE) supporting Medtronic's Hugo™ robotic-assisted surgery platform, you will serve as the primary technical partner for healthcare customers, ensuring system reliability and performance in clinical environments. This role is responsible for the installation, maintenance, repair, and troubleshooting of Hugo systems, while providing onsite technical support and training to healthcare professionals. The FSE collaborates closely with customers, engineering teams, and internal stakeholders to resolve complex technical issues, optimize system performance, and deliver feedback that supports continuous product improvement and customer success.

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

This is a remote, customer‑facing position requiring residence in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75% . .

As a Field Service Engineer, you will be the technical expert customers rely on to install, maintain, troubleshoot, and optimize advanced medical technologies. You will partner directly with healthcare professionals, delivering hands‑on technical support that helps maximize system performance and supports exceptional patient care.

Primary Responsibilities

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system‑level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Required Qualifications

• High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
• Experience supporting customers in a field‑based technical service environment.
• Ability to travel up to 75% within the assigned territory.
• English communication skills, written and verbal.
• *Relevant experience in clinical field service or clinical customer support experience.

Preferred Qualifications

• Bachelor's degree in Bioengineering, Engineering, Technology, or related technical discipline.
• Experience servicing medical devices in hospital or clinical settings.
• Experience with robotics, automation, or motion control systems.
• Experience troubleshooting electromechanical or biomedical equipment.
• Ability to read and interpret schematics, engineering drawings, and technical documentation.
• Excellent English written and verbal communication skills.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also requ