Remote Roadside Dispatch Supervisor

Cox Enterprises; United States; Remote; USD 67,000 - 101,000; Full time

Benefits offered by this job

Paid vacation

Seven paid holidays

Wellness time off (up to 160 hours)

Job summary

Cox Automotive is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside call center team across the United States. You will drive performance, coach staff, and ensure high service levels in a fast-paced environment.

You will oversee scheduling, training, and policy adherence while maintaining a customer-first mindset and coordinating with cross-functional teams to support roadside events. A strong leader with MS Office proficiency is encouraged to apply.

Qualifications

• Proven ability to lead a team in a fast-paced transportation/call center setting.
• Strong communication and coaching skills to develop staff and maintain service standards.
• Proficiency with standard office software and scheduling tools.

Responsibilities

• Lead and develop Transportation Breakdown/Market Place Operations team to meet dispatch timeliness and call metrics.
• Ensure adherence to company procedures and drive operational efficiency.
• Manage schedules and priorities to support a high-volume roadside service operation.

Skills

MS Office

Education

High School Diploma/GED

Bachelor’s degree in related discipline

Master’s degree in related discipline

Job description

Cox Automotive is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside call center team across the United States. You will drive performance, coach staff, and ensure high service levels in a fast-paced environment.

You will oversee scheduling, training, and policy adherence while maintaining a customer-first mindset and coordinating with cross-functional teams to support roadside events. A strong leader with MS Office proficiency is encouraged to apply.