Supervisor, Dispatch (Cox Automotive)

Cox Enterprises; United States; Remote; USD 67,000 - 101,000; Full time

Benefits offered by this job

Paid vacation

Seven paid holidays

Wellness time off (up to 160 hours)

Job summary

Cox Automotive is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside call center team across the United States. You will drive performance, coach staff, and ensure high service levels in a fast-paced environment.

You will oversee scheduling, training, and policy adherence while maintaining a customer-first mindset and coordinating with cross-functional teams to support roadside events. A strong leader with MS Office proficiency is encouraged to apply.

Qualifications

• Proven ability to lead a team in a fast-paced transportation/call center setting.
• Strong communication and coaching skills to develop staff and maintain service standards.
• Proficiency with standard office software and scheduling tools.

Responsibilities

• Lead and develop Transportation Breakdown/Market Place Operations team to meet dispatch timeliness and call metrics.
• Ensure adherence to company procedures and drive operational efficiency.
• Manage schedules and priorities to support a high-volume roadside service operation.

Skills

MS Office

Education

High School Diploma/GED

Bachelor’s degree in related discipline

Master’s degree in related discipline

Job description

Location: United States

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Supervisor, Customer Care

Management Level

Supervisor

Flexible Work Option

Can work remote anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Are you ready to lead a team that keeps things rolling—literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

What You’ll Be Rockin’:

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help team members grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Perks & Highlights:

• Be the go-to leader in a fast-paced, high-impact environment.
• Collaborate with a team that values hustle, heart, and humor.
• Make a real difference in how we support customers on the road.

Qualifications

Minimum

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.Application Deadline: 10/18/2026