Remote Risk Ops Transformation Leader - AI & Automation

Tilt; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Virtual-first teamwork

Competitive pay

Flexible health plans

Direct exposure to leadership

Global offsites

Growth opportunities

Job summary

Tilt is a remote-first company changing access to fair credit. The Risk Operations Transformation Lead will own a portfolio of programs to scale through better processes, tooling, analytics, partner delivery and automation.

You’ll redesign processes, improve tooling, and drive measurable improvements across risk, compliance, fraud strategy and product teams. You’ll define operating metrics, monitor automation post-launch, and lead cross-functional collaboration with engineering, data and vendor

Qualifications

• 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field.
• Track record leading operational improvement or transformation programs, including redesigning processes, implementing tools or launching automation, from problem definition through measurement.
• Strong understanding of how operational queues, investigations, reviews and escalations work in practice.
• Strong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations.
• Able to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives.
• Able to influence stakeholders and drive decisions without direct authority.
• Clear written and verbal communication with frontline teams, technical partners and senior leadership.
• Sound judgment on operational risk, controls, prioritization and escalation.
• Experience in fintech, payments, banking or another highly regulated environment.
• Preferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP

Responsibilities

• Define automation requirements, decision logic, controls and success measures for Risk automation, and partner with Product and Engineering through design, testing and launch
• Monitor automation after launch (adoption, accuracy, quality, risk outcomes and savings) and lead improvements when results fall short
• Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs, from problem definition through adoption and measurement
• Identify work that can move to better tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering
• Work with Shared Services and Vendor Management on operational readiness, including documentation, training, quality controls, escalation paths and post-launch monitoring
• Define the metrics that show performance, capacity, quality and risk trends, and use them to find root causes and prioritize improvements
• Keep new processes, tools and automation aligned with requirements set by Compliance, Fraud Strategy and other policy owners
• In your first 90 to 180 days: build a prioritized program portfolio, deliver initial improvements, and show measurable movement in an outcome such as SLA attainment, backlog age, quality, loss outcomes or cost per case

Skills

Risk Operations

Process improvement

Operations workflow

Data analysis

Problem solving

Influence without authority

Communication

Risk controls

Fintech experience

Tools

SQL

Looker

Tableau

Databricks

Job description

Tilt is a remote-first company changing access to fair credit. The Risk Operations Transformation Lead will own a portfolio of programs to scale through better processes, tooling, analytics, partner delivery and automation.

You’ll redesign processes, improve tooling, and drive measurable improvements across risk, compliance, fraud strategy and product teams. You’ll define operating metrics, monitor automation post-launch, and lead cross-functional collaboration with engineering, data and vendor