Remote Risk Operations Specialist — Fraud & Payments

Watershed Ventures; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Stock options

Remote in CO

Paid time off

401K matching

Job summary

Melio is seeking a Risk Operations Specialist to support frontline fraud decisioning and risk-related escalations. The role involves handling Zendesk-based communications, collaborating across squads, and assisting customers during account recovery calls, all while contributing to cross-functional initiatives.

Based in the US, this remote position emphasizes working within Colorado time zones and preserving KPI-driven performance.

Qualifications

• 1+ years of experience within risk, customer experience or payment operations.
• 1+ years experience working with Zendesk.
• Available to work between 10AM through 7PM MST, Monday through Friday.
• Experience maintaining personal and group KPIs related to capacity and quality.
• Excellent interpersonal, collaboration and communication skills.
• Demonstrated ability to proactively problem solve and be a top-notch team player.

Responsibilities

• Handle frontline fraud decisioning to support ongoing business needs.
• Manage escalations related to Risk decisioning through cross-functional collaboration.
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization.
• Communicate with customers via phone around account recovery efforts.
• Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives.

Skills

Risk management

Fraud decisioning

Customer experience

Payment operations

Tools

Zendesk

Job description

Melio is seeking a Risk Operations Specialist to support frontline fraud decisioning and risk-related escalations. The role involves handling Zendesk-based communications, collaborating across squads, and assisting customers during account recovery calls, all while contributing to cross-functional initiatives.

Based in the US, this remote position emphasizes working within Colorado time zones and preserving KPI-driven performance.