Remote Fraud and Risk Operations Specialist

Melio; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K matching and stock options

Wellness programs

Generous time off and holidays

Job summary

Melio is seeking a Risk & Compliance professional to support frontline fraud decisioning and cross-functional risk initiatives. The role handles escalations, responds to end users, and collaborates on squad tasks to keep payments secure and efficient.

Based in the US with remote work options, the team emphasizes protecting users and regulatory alignment while enabling growth for Melio's B2B payments platform. Expect competitive compensation and strong development opportunities.

Qualifications

• 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space.
• 1+ years experience working with Zendesk
• Available to work between 10AM through 7PM MST, Monday through Friday
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player

Responsibilities

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with customers via phone around account recovery efforts
• Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives

Skills

Interpersonal skills

Collaboration

Communication

Tools

Zendesk

Job description

Melio is seeking a Risk & Compliance professional to support frontline fraud decisioning and cross-functional risk initiatives. The role handles escalations, responds to end users, and collaborates on squad tasks to keep payments secure and efficient.

Based in the US with remote work options, the team emphasizes protecting users and regulatory alignment while enabling growth for Melio's B2B payments platform. Expect competitive compensation and strong development opportunities.