Remote Revenue Operations Analyst — SaaS Growth & Automation

SmartSuite; Overland Park (KS); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work flexibility

Medical benefits

Flexible PTO and paid sick leave

12 paid company holidays

Job summary

SmartSuite, a remote-position opportunity based in the United States with a strong preference for candidates in the Kansas City area, seeks a Revenue Operations professional. You will drive CRM administration, data integrity, and revenue processes across Sales, Finance, and Customer success, coordinating with cross-functional teams on system enhancements and reporting.

Ideal candidates will have 2–4 years in revenue or sales operations, experience with Salesforce/HubSpot, and a detail-oriented

Qualifications

• 2–4 years of experience in Revenue Operations, Sales Operations, Business Systems, Financial Operations, or a related function.
• Experience administering or supporting CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong understanding of CRM data structures, workflows, reporting, and data integrity.
• Proficiency with spreadsheets, data analysis, and operational reporting.
• Strong attention to detail, particularly when working with financial data, billing, and compensation calculations.
• Ability to identify process inefficiencies, troubleshoot issues, and implement practical improvements.
• Strong organizational and communication skills with the ability to collaborate across multiple departments.
• Comfortable working independently, managing competing priorities, and operating in a fast-paced environment.

Responsibilities

• Serve as the primary functional administrator of SmartSuite's proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.
• Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.
• Partner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations.
• Troubleshoot system issues, support users, and ensure consistent adoption of established processes.
• Develop and maintain standard operating procedures, process documentation, and training materials.
• Manage and improve the workflows used to generate customer order forms, renewals, expansions, and contract amendments.
• Support accurate quoting by maintaining pricing configurations, discount structures, and standard commercial terms.
• Partner with Sales leadership to identify process inefficiencies and improve deal execution timelines.
• Ensure accurate and timely handoffs between Sales, Finance, and customer-facing teams.
• Coordinate post-sale customer provisioning, including account setup, user access, permissions, and subscription configurations.
• Manage customer subscriptions, billing schedules, and invoice generation through Chargebee.
• Maintain accurate customer billing records and resolve subscription or invoicing discrepancies.
• Support accounts receivable and collections activities, including monitoring outstanding balances and following up on overdue invoices.
• Partner with Finance to ensure billing accuracy and timely revenue collection.
• Prepare and validate monthly and quarterly commission calculations for Account Executives, Partnerships, and Solutions Engineers.
• Calculate referral fees and partner revenue-sharing payments in accordance with established agreements.
• Maintain accurate compensation records and supporting documentation.
• Investigate and resolve commission discrepancies in collaboration with Sales leadership and Finance.
• Coordinate approved payouts and ensure timely processing.
• Maintain dashboards and reporting related to pipeline performance, bookings, ARR, renewals, and sales activity.
• Support revenue forecasting by analyzing pipeline trends, conversion rates, churn, and expansion opportunities.
• Reconcile CRM, subscription, and financial data to support accurate reporting.
• Assist with month-end close activities, board reporting, and annual revenue planning.
• Identify opportunities to improve reporting accuracy, data visibility, and operational efficiency.

Skills

CRM administration

CRM data structures

Data analysis

Attention to detail

Process improvement

Cross-functional collaboration

Independent work

Tools

Salesforce

HubSpot

Chargebee

Job description

SmartSuite, a remote-position opportunity based in the United States with a strong preference for candidates in the Kansas City area, seeks a Revenue Operations professional. You will drive CRM administration, data integrity, and revenue processes across Sales, Finance, and Customer success, coordinating with cross-functional teams on system enhancements and reporting.

Ideal candidates will have 2–4 years in revenue or sales operations, experience with Salesforce/HubSpot, and a detail-oriented