Remote Revenue Operations Analyst | Fast-Growth SaaS

SmartSuite; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Paid sick leave

12 paid holidays

Comprehensive medical benefits

Remote work flexibility

Growth opportunities

Job summary

SmartSuite is seeking a Revenue Operations professional to own CRM administration, drive accurate billing workflows, and enable efficient revenue reporting. This remote role focuses on Chargebee provisioning, commission calculations, and cross-functional collaboration with Finance and Sales to optimize revenue processes.

You will partner with Finance to ensure billing accuracy, manage subscriptions, and support month-end close and board reporting.

Qualifications

• 2–4 years of experience in Revenue Operations, Sales Operations, Business Systems, Financial Operations, or related function.
• Experience administering or supporting CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong understanding of CRM data structures, workflows, reporting, and data integrity.
• Proficiency with spreadsheets, data analysis, and operational reporting.
• Strong attention to detail, particularly with financial data, billing, and compensation calculations.
• Ability to identify process inefficiencies, troubleshoot issues, and implement practical improvements.
• Strong organizational and communication skills with the ability to collaborate across multiple departments.
• Comfortable working independently, managing competing priorities, and operating in a fast-paced environment.

Responsibilities

• Act as the primary functional administrator of SmartSuite's CRM, handling daily operations, configuration, and improvements.
• Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.
• Partner with Engineering and stakeholders to test and implement system enhancements and workflows.
• Troubleshoot system issues, support users, and promote adherence to processes.
• Develop and maintain SOPs, process documentation, and training materials.
• Manage workflows to generate order forms, renewals, expansions, and contract amendments.
• Support accurate quoting by maintaining pricing configurations, discounts, and terms.
• Coordinate post-sale provisioning, including account setup and subscription configurations.
• Prepare monthly/quarterly commission calculations for teams and partners.
• Maintain dashboards and reporting related to pipeline, bookings, ARR, renewals, and sales activity.

Skills

CRM administration

Salesforce

Data analysis

Process improvement

Attention to detail

Communication

Independent work

Cross-functional collaboration

Tools

Chargebee

Job description

SmartSuite is seeking a Revenue Operations professional to own CRM administration, drive accurate billing workflows, and enable efficient revenue reporting. This remote role focuses on Chargebee provisioning, commission calculations, and cross-functional collaboration with Finance and Sales to optimize revenue processes.

You will partner with Finance to ensure billing accuracy, manage subscriptions, and support month-end close and board reporting.