Remote Returns & Customer Care Specialist

Turf Casa; Lakeway (TX); Remote; USD 27,000 - 31,000; Full time

Benefits offered by this job

PTO 10 days

6 paid holidays

Paid training

Schedules provided two weeks inadvance

Pay review after 90 days

Employee product discounts

Job summary

TurfCasa is seeking a remote customer support specialist to help customers navigate returns and document each request. You will coordinate with on-site fulfillment teams to ensure proper review and resolution while maintaining clear, accurate case notes.

The role accepts entry-level applicants with paid training, full-time hours, and a start pay of $19.25–$22.50 per hour. U.S.-based remote applicants are welcome, with payroll and schedule details provided in advance.

Qualifications

• Entry-level applicants welcome.
• Paid training provided.
• Remote role with on-site TurfCasa office in Lakeway, TX.

Responsibilities

• Collect order details and document return or product concerns.
• Explain approved return procedures and coordinate review by the appropriate team.
• Track on-site inspection findings and communicate authorized next steps to customers.

Skills

Communication

Documentation

Remote tools

Attention to detail

Job description

TurfCasa is seeking a remote customer support specialist to help customers navigate returns and document each request. You will coordinate with on-site fulfillment teams to ensure proper review and resolution while maintaining clear, accurate case notes.

The role accepts entry-level applicants with paid training, full-time hours, and a start pay of $19.25–$22.50 per hour. U.S.-based remote applicants are welcome, with payroll and schedule details provided in advance.