Remote Retail Strategy & ROI Champion

EDITED; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

25 days PTO + holidays + 1 extra day/年

Company-paid medical, dental, and VISN

401K with company match and stock

Access to Regus coworking offices

Enhanced parental leave policy

Job summary

EDITED is hiring a Retail Strategist to deliver world-class customer success and drive measurable margins for retailers using the EDITED platform. You will become a product expert and a trusted advisor, guiding customers to unlock value and become fluent in the EDITED app.

In this role you will own a multi-million dollar client portfolio, lead strategic workshops, and collaborate with Account Managers to increase adoption, ROI, and ARR. Some travel to client sites is expected (up to 20%).

Qualifications

• 2+ years in head office at a retailer or brand.
• Interest or background in SaaS, data, or a strong curiosity to learn.
• Proven success growing existing accounts and relationships.
• Able to work collaboratively and independently on projects.
• Strong presenting and communication skills.
• Willingness to travel on-site to visit customers (up to 20%).

Responsibilities

• Own a multi-million dollar portfolio of retail clients, with responsibility for ensuring clients are successfully adopting the EDITED product suite and realizing measurable ROI.
• Create and deliver strategic workshops and trainings that enable clients to achieve their business objectives via the EDITED product suite and drive measure ROI for the client.
• Act as a thought partner to retail clients; leverage understanding of existing processes within the retail ecosystem to strategically recommend integration of EDITED data.
• Partner and collaborate with Account Manager to develop and implement strategies to increase adoption, drive ROI, identify upsell opportunities to retain and grow portfolio ARR.
• Ability to effectively communicate across all levels of retail ecosystem - from individual contributors to the CEO.
• Strong written communication skills, ability to clearly articulate and document processes both internally and externally.
• Ability to advocate and influence - both externally with clients and internally,on behalf of our clients, with cross functional partners.
• Analyze and interpret usage data to identify client risk and inform training priorities.
• Articulate EDITED's positioning, use cases, and value.

Skills

Retail experience

SaaS interest

Account growth

Independent work

Presentation skills

Travel readiness

Job description

EDITED is hiring a Retail Strategist to deliver world-class customer success and drive measurable margins for retailers using the EDITED platform. You will become a product expert and a trusted advisor, guiding customers to unlock value and become fluent in the EDITED app.

In this role you will own a multi-million dollar client portfolio, lead strategic workshops, and collaborate with Account Managers to increase adoption, ROI, and ARR. Some travel to client sites is expected (up to 20%).