Remote Retail Fulfillment Lead — Forecasting & 3PL Operations

Ladders; United States; Remote; USD 120,000 - 135,000; Full time

Benefits offered by this job

Equity package

401K matching

Wellness, learning, and home-officeBud

Health, dental, and vision medicalPl

Unlimited PTO

Company holidays on the first Friday

Job summary

Ladders is seeking a Remote Retail Operations Manager to oversee global fulfillment for key retailer accounts, balancing day-to-day execution with process improvements. You’ll partner with sales, logistics providers, and retailers to optimize on-time delivery and forecast alignment.

In this hands-on role, you’ll develop KPIs, track shipments, manage 3PL relationships, and lead launches of new products, leveraging data-driven insights to improve service levels and efficiency across the network.

Qualifications

• Bachelor's degree in supply chain, logistics, business administration or related field.
• Minimum 4+ years in retail fulfillment operations or supply chain.
• Experience coordinating with 3PLs, sales, and logistics providers.

Responsibilities

• Execute global fulfillment for retail accounts to improve delivery performance and customer satisfaction
• Develop and monitor KPIs for accounts, including on-time delivery and cost metrics
• Track incoming shipments and analyze inventory levels against retailer requirements
• Communicate with retailer partners on future orders and collaborate with sales on forecasts
• Establish and maintain relationships with 3PLs and transportation brokers
• Manage 3PL fulfillment and create Standard Operating Procedures for retailers
• Lead onboarding of new retail partners and product launches

Skills

Supply chain management

Analytical thinking

Data-driven

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain Management / Logistics / Business Administration

Tools

EDI order flow (850/856/810)

Warehouse management systems

Job description

Ladders is seeking a Remote Retail Operations Manager to oversee global fulfillment for key retailer accounts, balancing day-to-day execution with process improvements. You’ll partner with sales, logistics providers, and retailers to optimize on-time delivery and forecast alignment.

In this hands-on role, you’ll develop KPIs, track shipments, manage 3PL relationships, and lead launches of new products, leveraging data-driven insights to improve service levels and efficiency across the network.