Remote Responsible Gaming Analyst

Hard Rock Digital

Oregon

Hybrid

USD 55,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Competitive pay

Remote working

Global brand

Impactful work

Job summary

Hard Rock Digital is seeking a Responsible Gaming Analyst to join the Operations team supporting player protection in a high-volume setting. You'll review accounts and alerts for risk indicators, manage self-exclusion records, and respond to escalated cases from Support and Operations.

The role requires investigative skills, strong customer service, and flexibility to work nights, weekends, and holidays. Experience in responsible gaming or casino operations is preferred, with the opportunity to

Qualifications

Strong customer service skills with attention to detail and empathy.
Ability to investigate player activity using established tools and templates.
Comfort working nights, weekends, and holidays in a shift-based schedule.
Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations preferred.

Responsibilities

Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
Monitoring and manage self-exclusion records and perform account actions as needed.
Responding to escalated responsible gaming cases from Customer Support or Operations.
Conducting inbound and outbound communications to assist players with responsible gaming concerns.
Performing risk assessments in line with internal policy, escalating to senior team members for approval.
Following structured workflows and established procedures to support player protection in a high-volume operational environment.