Remote Responsible Gaming Analyst — Protect Players & Risk

Hard Rock Digital; Las Vegas (NV); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote working

Competitive pay

Job summary

Hard Rock Digital is seeking a Responsible Gaming Analyst to join our Operations team in Las Vegas. You will help protect players by reviewing accounts, monitoring self-exclusion, and responding to escalated concerns in a fast-paced, real-time environment.

This role requires sharp attention to detail, strong customer service, and the ability to work night shifts and weekends. Experience in Responsible Gaming or casino operations is preferred, and you will collaborate with the Fraud and Customer

Qualifications

• Experience investigating player activity using established tools.
• Willingness to work nights, weekends, and holidays.
• Experience in Responsible Gaming or Casino Operations preferred.
• Strong customer service with empathy.

Responsibilities

• Review customer accounts for responsible gaming risk indicators.
• Monitor self-exclusion records and perform account actions.
• Respond to escalated responsible gaming cases.
• Conduct inbound and outbound communications with players.
• Perform risk assessments per internal policy.
• Follow workflows in a high-volume environment.

Skills

Customer service

Attention to detail

Communication

Investigations

Job description

Hard Rock Digital is seeking a Responsible Gaming Analyst to join our Operations team in Las Vegas. You will help protect players by reviewing accounts, monitoring self-exclusion, and responding to escalated concerns in a fast-paced, real-time environment.

This role requires sharp attention to detail, strong customer service, and the ability to work night shifts and weekends. Experience in Responsible Gaming or casino operations is preferred, and you will collaborate with the Fraud and Customer