Analyst - Responsible Gaming

Hard Rock Digital; Las Vegas (NV); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote working

Competitive pay

Job summary

Hard Rock Digital is seeking a Responsible Gaming Analyst to join our Operations team in Las Vegas. You will help protect players by reviewing accounts, monitoring self-exclusion, and responding to escalated concerns in a fast-paced, real-time environment.

This role requires sharp attention to detail, strong customer service, and the ability to work night shifts and weekends. Experience in Responsible Gaming or casino operations is preferred, and you will collaborate with the Fraud and Customer

Qualifications

• Experience investigating player activity using established tools.
• Willingness to work nights, weekends, and holidays.
• Experience in Responsible Gaming or Casino Operations preferred.
• Strong customer service with empathy.

Responsibilities

• Review customer accounts for responsible gaming risk indicators.
• Monitor self-exclusion records and perform account actions.
• Respond to escalated responsible gaming cases.
• Conduct inbound and outbound communications with players.
• Perform risk assessments per internal policy.
• Follow workflows in a high-volume environment.

Skills

Customer service

Attention to detail

Communication

Investigations

Job description

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by:

• Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
• Monitoring and manage self-exclusion records and perform account actions as needed.
• Responding to escalated responsible gaming cases from Customer Support or Operations.
• Conducting inbound and outbound communications to assist players with responsible gaming concerns.
• Performing risk assessments in line with internal policy, escalating to senior team members for approval.
• Following structured workflows and established procedures to support player protection in a high-volume operational environment.

What are we looking for?

Required and preferred candidate skills and experience:

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming:

We are looking for someone who has:

• Strong customer service skills with attention to detail and empathy.
• Ability to investigate player activity using established tools and templates.
• Comfort working nights, weekends, and holidays in a shift-based schedule.
• Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations preferred.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Remote working
• Startup culture backed by a secure, global brand
• Opportunity to drive informed decision making for a best-in-class casino brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

The statements contained in this job description reflect general details necessary to describe the primary functions of the role. They should not be construed as an exhaustive list of all responsibilities, duties, and skills required. The scope of responsibilities may be amended, modified, or removed at the company's discretion at any time without prior notice. This description does not constitute a contract of employment or guarantee employment for any specific duration.