Remote Residential Retention Pro: Save & Upsell Revenue

Waste Management, Inc. (WM); Oregon; Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Stock Purchase Plan

401K with Company match

Paid Vacation, Holidays, and Personal/

Days

Job summary

Waste Management, Inc. (WM) is seeking an Inside Sales professional who responds promptly to customer sales and cancellation requests, aiming to maximize revenue and minimize rate rollbacks.

The role emphasizes education on contract details, negotiation, and securing updated agreements, with a focus on retention within the WM customer base. The position is remote, but candidates must reside within 50 minutes of the Phoenix office and be prepared to support local needs as required.

Qualifications

• Must live and work in the U.S.A.
• One year of consumer-based industry sales experience (retention focus)
• Nine months of proven success in a role with customer interaction

Responsibilities

• Sells, saves, and secures customer contracts via inbound/outbound calls.
• Educates customers on contract terms and pricing.
• Negotiates to reduce cancellations and protect revenue.
• Utilizes consultative selling to grow revenue with WM customers.
• Maintains high customer satisfaction and retention goals.

Skills

Build Relationships

Communicate With Impact

Professionalism

Decision Making

Strategic Thinking

Computer Proficiency

Produce Results

Know the Business

Influence and Negotiate

Time Management

Ethical Practices

Education

High school diploma or GED

Tools

CRM software

Pricing tools

Proposal programs

Genesys

Green Pages

Job description

Waste Management, Inc. (WM) is seeking an Inside Sales professional who responds promptly to customer sales and cancellation requests, aiming to maximize revenue and minimize rate rollbacks.

The role emphasizes education on contract details, negotiation, and securing updated agreements, with a focus on retention within the WM customer base. The position is remote, but candidates must reside within 50 minutes of the Phoenix office and be prepared to support local needs as required.