Account Executive, HOA (Remote in Phoenix, AZ)

WM (Waste Management); United States; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Stock purchase plan

401(k) with company match

Paid vacation and holidays

Job summary

WM (Waste Management) is seeking an Inside Account Executive to drive proactive maintenance and revenue growth for a defined customer book. This role is remote, but candidates must live in the greater Phoenix area and may be asked to visit the office for meetings.

You will expand relationships, negotiate agreements, renew service contracts, and collaborate with the Inside Sales Manager to align WM products with customer needs using CRM and pricing tools.

Qualifications

• 3 years of experience in non-consumer-based industry sales.
• 1-year Internal requirements - proven success in a position involving customer interaction.

Responsibilities

• Increase account penetration with strategic product sales.
• Communicate proactively with all customers quarterly, to strengthen and expand relationships.
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills.
• Update and renew customer service agreements.
• Resolve service escalations within the defined territory.
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions.
• Communicate rates, fees and service strategies with conviction.
• Understand and use customer incentives and concessions within appropriate profit targets and level of authority.
• Establish and maintain a high level of customer satisfaction.
• Communicate and collaborate with the Inside Sales Manager to resolve customer issues.
• Align WM products and services with customer needs.
• Engage additional WM business opportunities - referring internally as appropriate.
• Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools).
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.
• Other duties as assigned.

Skills

Sales experience

Customer relationship management

Negotiation

Communication with customers

Education

High School Diploma or GED

Tools

CRM software

Pricing tools

Job description

I. Job Summary

The Inside Account Executive is responsible for proactive maintenance and revenue growth of current WM customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file. This position is a work from home role however the candidate must reside in the greater Phoenix area based on business need. May be required to periodically go into the office for meetings.

II. Essential Duties and Responsibilities

• Increase account penetration with strategic product sales.
• Communicate proactively with all customers quarterly, to strengthen and expand relationships.
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills.
• Update and renew customer service agreements.
• Resolve service escalations within the defined territory.
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions.
• Communicate rates, fees and service strategies with conviction.
• Understand and use customer incentives and concessions within appropriate profit targets and level of authority.
• Establish and maintain a high level of customer satisfaction.
• Communicate and collaborate with the Inside Sales Manager to resolve customer issues.
• Align WM products and services with customer needs.
• Engage additional WM business opportunities - referring internally as appropriate.
• Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools).
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.
• Other duties as assigned.

III. Qualifications - Must live and work in the U.S.

A. Required Qualifications

• High School Diploma or GED (accredited)
• 3 years of experience in non-consumer-based industry sales
• 1-year Internal requirements - proven success in a position involving customer interaction.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay : The expected base pay range for this position across the U.S. is $20.24/hour - $23.56/hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.