Account Executive, HOA (Remote in Phoenix, AZ)

WM; Tempe (AZ); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Incentive pay

Medical, dental, vision, life benefits

401(k) with company match

Job summary

WM is seeking an Inside Account Executive to maintain and grow revenue from current customers in a Phoenix-area book of business. The role is work-from-home but candidate must reside in the greater Phoenix area with periodic office visits.

Responsibilities include expanding account penetration, renewing agreements, and driving revenue through consultative selling while aligning WM products to customer needs and managing incentives within approved profit targets.

Qualifications

• High School Diploma or GED (accredited)
• 3 years of experience in non-consumer-based industry sales
• 1-year Internal requirements - proven success in a position involving customer interaction.

Responsibilities

• Increase account penetration with strategic product sales.
• Communicate proactively with all customers quarterly, to strengthen and expand relationships.
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills.
• Update and renew customer service agreements.
• Resolve service escalations within the defined territory.
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions.
• Communicate rates, fees and service strategies with conviction.
• Establish and maintain a high level of customer satisfaction.

Skills

Sales experience

Customer interaction

Education

High School Diploma or GED

Job description

I. Job Summary

The Inside Account Executive is responsible for proactive maintenance and revenue growth of current WM customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.

This position is a work from home role however the candidate must reside in the greater Phoenix area based on business need. May be required to periodically go into the office for meetings.

II. Essential Duties And Responsibilities

• To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.
• Increase account penetration with strategic product sales.
• Communicate proactively with all customers quarterly, to strengthen and expand relationships.
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills.
• Update and renew customer service agreements.
• Resolve service escalations within the defined territory.
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions.
• Communicate rates, fees and service strategies with conviction.
• Understand and use customer incentives and concessions within appropriate profit targets and level of authority.
• Establish and maintain a high level of customer satisfaction.
• Communicate and collaborate with the Inside Sales Manager to resolve customer issues.
• Align WM products and services with customer needs.
• Engage additional WM business opportunities - referring internally as appropriate.
• Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools).
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.
• Other duties as assigned.

III. Qualifications - Must live and work in the U.S.

• Required Qualifications
• High School Diploma or GED (accredited)
• 3 years of experience in non-consumer-based industry sales
• 1-year Internal requirements - proven success in a position involving customer interaction.
• Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this position across the U.S. is $20.24/hour - $23.56/hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.