Remote Reservations Specialist — Hotels & Wellness

SCP HOSPITALITY MANAGER LLC; Hawaii; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Tech stipend for cell phone

Paid leave and health benefits

401k matching

Travel perks

Pet health benefits

Job summary

Soul Community Planet (SCP) seeks an intentional Reservations Sales Agent to support our remote reservations department for a portfolio of hotels, operating fully remote from Hawaii. Hours are 9 a.m. to 9 p.m.

PST with weekend availability. Salary is $21/hour with bonus incentives up to $500 per month, plus generous benefits and growth opportunities. You will manage inquiries, upsell services, and maintain guest profiles while upholding SCP's values of soul, community, and planet.

Qualifications

• 2+ years experience in Hotel Reservations or Front Desk (preferred)
• Reliable high-speed internet connection
• HS diploma or higher
• Self-starter with excellent communication (verbal & written)
• Tech-savvy and able to learn new software quickly

Responsibilities

• Maintain positive guest relations and resolve issues to high satisfaction
• Assist guests by selling future reservations
• Handle inbound reservation inquiries by phone, email, and online platforms
• Help guests find suitable accommodations based on preferences, budget and availability
• Assist customers with existing reservations questions
• Follow up on inquiry leads for second-chance bookings
• Create, maintain, and update guest profiles and reservations
• Respond to inquiries in a timely, friendly manner
• Maintain confidentiality and integrity of data
• Know hotel features, hours, room types, rates, and promotions
• Provide concierge services with local knowledge
• Process reservations using hotel reservation systems
• Upsell services like upgrades, dining, activities
• Deliver excellent service and expand customer base
• Stay updated on industry trends and market dynamics
• Meet or exceed sales targets and metrics

Skills

Guest relations

Sales-minded

Phone & email support

Time management

Computer literacy

Detail-oriented

Remote work

Education

High school diploma

Tools

Mews/Opera

Revinate/NAVIS

Job description

Soul Community Planet (SCP) seeks an intentional Reservations Sales Agent to support our remote reservations department for a portfolio of hotels, operating fully remote from Hawaii. Hours are 9 a.m. to 9 p.m.

PST with weekend availability. Salary is $21/hour with bonus incentives up to $500 per month, plus generous benefits and growth opportunities. You will manage inquiries, upsell services, and maintain guest profiles while upholding SCP's values of soul, community, and planet.