Remote Reservations Specialist for Guest Experience

SCP HOSPITALITY MANAGER LLC; California City (CA); Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Tech stipend

Paid parental leave

Sabbatical after 3 years

401k matching

Travel perks

Health benefits for you and your pets

Job summary

Soul Community Planet (SCP) is seeking an experienced Reservations Sales Agent to manage our reservations across a portfolio of hotels. This fully remote role requires strong sales focus, excellent guest service, and ability to work within the SCP ethos of soul, community, and planet.

Hours are 9 a.m. to 9 p.m. PST with weekend availability. Pay is $21 per hour plus bonus incentives up to $500 per month, along with a tech stipend and generous benefits.

Qualifications

• Experience in Hotel Reservations or Front Desk (2+ years preferred).
• Proficiency with Mews/Opera or Revinate/NAVIS preferred.
• Reliable high-speed internet connection.

Responsibilities

• Maintain positive guest relations and resolve complaints to high satisfaction.
• Handle inbound reservation inquiries via phone, email, and online platforms.
• Assist guests in finding suitable accommodations based on preferences, budget and availability.
• Process reservations promptly using the hotels' reservation systems.
• Upsell services such as room upgrades and dining options.

Skills

Customer service

Communication

Sales mindset

Detail-oriented

Education

HS diploma or higher

Tools

Mews/Opera

Revinate/NAVIS

Job description

Soul Community Planet (SCP) is seeking an experienced Reservations Sales Agent to manage our reservations across a portfolio of hotels. This fully remote role requires strong sales focus, excellent guest service, and ability to work within the SCP ethos of soul, community, and planet.

Hours are 9 a.m. to 9 p.m. PST with weekend availability. Pay is $21 per hour plus bonus incentives up to $500 per month, along with a tech stipend and generous benefits.