Remote Hotel Reservations Agent (Hawaii) Growth & Perks

SCP HOSPITALITY MANAGER LLC; East Honolulu (HI); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Tech stipend

Job summary

Soul Community Planet (SCP) is seeking an experienced Reservations Sales Agent to support our new reservations department and handle reservations across our hotels. This fully remote role requires strong sales, guest service, and accuracy while using our reservation systems.

Hours are 9 a.m. to 9 p.m. PST with weekend availability. Pay rate is $21 per hour plus bonus incentives of up to $500 per month, plus a tech stipend and a comprehensive benefits package including paid leave and travel perks.

Qualifications

• 2+ years of hotel reservations or front desk experience.
• Experience with reservation systems such as Mews, Opera, Revinate, or NAVIS.
• Excellent verbal and written communication skills.
• Reliable high‑speed internet connection and remote work setup.

Responsibilities

• Handle inbound reservation inquiries via phone, email, and online platforms.
• Assist guests by selling future reservations.
• Assist guests in finding suitable accommodations based on preferences, budget, and availability.
• Create, maintain, and update guest profiles and reservations.
• Upsell additional services such as room upgrades, dining options, and activities.

Skills

Customer service

Sales

Communication

Problem solving

Detail oriented

Education

HS diploma or higher

Tools

Mews/Opera

Revinate/NAVIS

Job description

Soul Community Planet (SCP) is seeking an experienced Reservations Sales Agent to support our new reservations department and handle reservations across our hotels. This fully remote role requires strong sales, guest service, and accuracy while using our reservation systems.

Hours are 9 a.m. to 9 p.m. PST with weekend availability. Pay rate is $21 per hour plus bonus incentives of up to $500 per month, plus a tech stipend and a comprehensive benefits package including paid leave and travel perks.