Remote Reservations Pro | Client Success & Coordination

Sweetepictravels; Austin (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Sweetepictravels is seeking a proactive reservations coordinator to support clients with booking requests, research accommodations, transport and activities, and communicate updates throughout the process.

You will coordinate details, review confirmations for accuracy, and maintain organized client records. Experience in hospitality or customer service is helpful. This role offers fully remote work and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Comfortable learning online platforms and systems.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or coordination experience is helpful.

Responsibilities

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with booking and reservation requests.
• Coordinate accommodations, transportation, activities, and related arrangements.
• Review booking information for accuracy.
• Provide confirmations and important updates.
• Assist with changes and special requests.
• Maintain organized client and booking records.
• Follow up when additional information is required.
• Communicate professionally with clients and service providers.

Skills

Communication

Attention to detail

Organization

Time management

Online research

Prioritization

Learning platforms

Reliability

Customer service

Job description

Sweetepictravels is seeking a proactive reservations coordinator to support clients with booking requests, research accommodations, transport and activities, and communicate updates throughout the process.

You will coordinate details, review confirmations for accuracy, and maintain organized client records. Experience in hospitality or customer service is helpful. This role offers fully remote work and ongoing training.