Remote Reservations & Client Coordination Specialist

Passport & Purpose; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Passport & Purpose is seeking a Reservations Support Specialist to handle remote scheduling and reservation coordination. You will assist with booking requests, maintain client records, and ensure timely communication with clients throughout the coordination process.

Ideal candidates are organized, detail-oriented, and comfortable working remotely. The role emphasizes strong customer service, clear updates, and adherence to internal workflows to deliver a smooth client experience.

Qualifications

• Experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Responsibilities

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Skills

Customer service

Communication

Organization

Remote teamwork

Job description

Passport & Purpose is seeking a Reservations Support Specialist to handle remote scheduling and reservation coordination. You will assist with booking requests, maintain client records, and ensure timely communication with clients throughout the coordination process.

Ideal candidates are organized, detail-oriented, and comfortable working remotely. The role emphasizes strong customer service, clear updates, and adherence to internal workflows to deliver a smooth client experience.