Remote Reservations & Guest Experience Specialist

Destination Careers; Panama Park (FL); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Structured work environment

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote position based in the United States. You will handle reservations, scheduling updates, and guest inquiries with professionalism and timeliness.

You will monitor timelines, follow established workflows, and maintain accurate records while providing clear, proactive communication throughout the coordination process. The role emphasizes independence, organization, and customer-focused service in a remote

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Learning new systems

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote position based in the United States. You will handle reservations, scheduling updates, and guest inquiries with professionalism and timeliness.

You will monitor timelines, follow established workflows, and maintain accurate records while providing clear, proactive communication throughout the coordination process. The role emphasizes independence, organization, and customer-focused service in a remote