Remote Reservations & Guest Experience Specialist

Network Travel Careers; Houston (TX); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Destination Knot is seeking a Remote Reservations & Guest Support Specialist to assist with reservations, confirmations, scheduling, and guest inquiries from a fully remote setup in the United States.

You will maintain calendars and service records, respond promptly to inquiries, and uphold established workflows and quality standards while collaborating with the team to ensure a smooth guest experience.

Qualifications

• Solid customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote environment.
• Basic computer proficiency and ability to learn new systems.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Attention to detail

Job description

Destination Knot is seeking a Remote Reservations & Guest Support Specialist to assist with reservations, confirmations, scheduling, and guest inquiries from a fully remote setup in the United States.

You will maintain calendars and service records, respond promptly to inquiries, and uphold established workflows and quality standards while collaborating with the team to ensure a smooth guest experience.