Remote Reservations & Guest Experience Specialist

Network Travel Careers; Los Angeles (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work flexibility

Structured and supportive work culture

Clear expectations and established流程

Training and ongoing guidance

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist to handle client-facing reservations, scheduling, and guest inquiries in a fully remote environment. You will maintain records, assist with confirmations and updates, and communicate professionally and promptly throughout the coordination process.

Ideal candidates are organized, service-oriented, and comfortable working independently. Training and guidance are provided, with flexible scheduling and a supportive team culture.

Qualifications

• Excellent customer service and communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable and responsive.
• Experience in guest services, reservations, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer services

Communication

Attention to detail

Organization

Remote work

Multitasking

Basic computer skills

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist to handle client-facing reservations, scheduling, and guest inquiries in a fully remote environment. You will maintain records, assist with confirmations and updates, and communicate professionally and promptly throughout the coordination process.

Ideal candidates are organized, service-oriented, and comfortable working independently. Training and guidance are provided, with flexible scheduling and a supportive team culture.