Remote Reservations & Guest Experience Specialist

Network Travel Careers; Maryland; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work flexibility

Structured environment

Clear processes

Skill development opportunities

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist to support clients remotely in the United States. The role focuses on handling reservations, scheduling, and guest inquiries with professional communication and accurate record-keeping.

The position emphasizes independence in a fully remote setting, flexible scheduling, and ongoing guidance to deliver a positive guest experience while adhering to established workflows.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Experience in guest services, reservations, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Remote work

Admin/support experience

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist to support clients remotely in the United States. The role focuses on handling reservations, scheduling, and guest inquiries with professional communication and accurate record-keeping.

The position emphasizes independence in a fully remote setting, flexible scheduling, and ongoing guidance to deliver a positive guest experience while adhering to established workflows.