Remote Guest Experience & Reservations Specialist

Network Travel Careers; Indiana; Remote; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Structured and supportive environment

Clear expectations and established QA/

Zusammenfassung

Destination Knot is seeking a Reservations & Guest Support Specialist to provide client-facing and administrative support for reservations, scheduling, and guest inquiries. This fully remote role emphasizes accuracy, proactive communication, and professional service.

Ideal candidates are organized, service-oriented, and capable of working independently in a remote environment, with training and guidance provided to ensure consistent quality across client experiences.

Qualifikationen

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Experience in guest services, reservations, hospitality, or administrative roles is helpful but not required.

Aufgaben

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Kenntnisse

Customer service

Attention to detail

Multitasking

Computer literacy

Reliability

Guest services

Jobbeschreibung

Destination Knot is seeking a Reservations & Guest Support Specialist to provide client-facing and administrative support for reservations, scheduling, and guest inquiries. This fully remote role emphasizes accuracy, proactive communication, and professional service.

Ideal candidates are organized, service-oriented, and capable of working independently in a remote environment, with training and guidance provided to ensure consistent quality across client experiences.