Remote Reservations & Administrative Support Specialist

Terranovahire; Raleigh (NC); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding and training

Professional development opportunities

Access to company tools and resources

Collaborative team environment

Continuing education opportunities

Employee recognition programs

Industry training resources

Job summary

Terranovahire is seeking a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide administrative support. You will help ensure smooth daily operations and uphold high standards of customer service.

You will respond to inquiries via phone, email, chat, and online platforms; manage reservations; coordinate accommodations and transportation; maintain accurate records; and work with suppliers to address changes and

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Customer-focused mindset.
• Ability to prioritize tasks and meet deadlines.
• Comfortable using email, web-based platforms, and online systems.
• Strong problem-solving skills.
• Previous experience in customer service, administration, hospitality, scheduling, reservations, or office support preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with reservations, confirmations, and scheduling requests.
• Research available options based on customer needs and preferences.
• Coordinate accommodations, transportation, activities, and related arrangements.
• Maintain accurate customer records and documentation.
• Review reservation details and confirmations for accuracy.
• Communicate updates, changes, and important information to customers.
• Follow up on customer requests and outstanding items.
• Work with suppliers and service providers to coordinate customer arrangements.
• Assist with modifications, cancellations, and special requests.
• Monitor upcoming reservations and proactively address potential issues.
• Perform general administrative duties including data entry and record maintenance.
• Maintain professionalism and excellent customer service standards at all times.

Skills

Communication

Organization

Attention to detail

Customer-focused

Multi-tasking

Education

High school diploma or equivalent

Tools

Email

Job description

Terranovahire is seeking a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide administrative support. You will help ensure smooth daily operations and uphold high standards of customer service.

You will respond to inquiries via phone, email, chat, and online platforms; manage reservations; coordinate accommodations and transportation; maintain accurate records; and work with suppliers to address changes and