Remote Reservation Support Specialist

Medium; Georgia (VT); On-site; USD 45,000 - 65,000; Full time

Job summary

Medium is seeking a fully remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. You will deliver high-quality support, gather accurate information, and help organize details for reservation preparation.

The ideal candidate is patient, detail-oriented, and able to work independently in a virtual environment, with flexible scheduling and training provided.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and organization.
• Ability to work remotely with consistent follow-through.
• Comfortable using online tools and digital platforms.
• Experience in customer service or administrative roles preferred.
• Dependable, professional, and able to manage multiple tasks.

Responsibilities

• Provide responsive customer support for reservation questions and service needs
• Assist clients with gathering required details for reservations and trip coordination
• Research basic accommodation, activity, and destination information as needed
• Maintain accurate client records and update internal systems
• Prepare and organize reservation details and related documentation
• Communicate clearly and professionally with clients throughout the process
• Coordinate follow-ups, scheduling, and status updates
• Support the reservation workflow by confirming information and managing documentation
• Perform general administrative and customer service tasks as assigned

Skills

Communication

Customer service

Attention to detail

Organizational skills

Remote work

Multitasking

Administrative experience

Job description

Medium is seeking a fully remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. You will deliver high-quality support, gather accurate information, and help organize details for reservation preparation.

The ideal candidate is patient, detail-oriented, and able to work independently in a virtual environment, with flexible scheduling and training provided.