Remote Reservation Planner & Client Experience Lead

Elevatecareersnetwork; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Online tools access

Continuing education opportunities

Supportive team environment

Job summary

Elevatecareersnetwork is seeking a highly organized Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process. This remote role emphasizes clear communication and professional client support.

You will handle inquiries, coordinate with service providers, maintain records, and ensure accurate reservations. Onboarding and ongoing training support development in a collaborative, fully remote environment.

Qualifications

• Clear written and verbal communication required.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Experience with email and web-based platforms preferred.
• Strong problem-solving and follow-up skills.
• Customer service or hospitality/coordination experience helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication skills

Organization

Customer-focused

Online research

Multitasking

Email & web platforms

Problem solving

Job description

Elevatecareersnetwork is seeking a highly organized Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process. This remote role emphasizes clear communication and professional client support.

You will handle inquiries, coordinate with service providers, maintain records, and ensure accurate reservations. Onboarding and ongoing training support development in a collaborative, fully remote environment.